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Terms & Condition

About Kastemize

This website is fully owned and operated by Kastemize. Unless otherwise stated, the use of the terms within this website refers to the company, Kastemize.

Terms of Use

By accessing, browsing, registering and/or shopping on this website, you acknowledge that you have read, understood and accept our terms of use completely. If you do not agree with the terms of use in its entirety, please discontinue accessing this website.

General indemnity

By using this website, you agree to indemnify us from all claims, damages, losses, costs and expenses arising out of any breach of these conditions by yourself, or by any person using our website with your account login.

Lawful use of this website

You will only use this website in a lawful manner, and not in any way that infringes on the rights of another person. You may not reproduce, copy or distribute any information contained within this website for commercial purposes, unless with our prior written consent. If you are accessing this website outside of Singapore, your country/city's local laws regarding website usage and overseas purchases apply.

Ownership of rights

All rights in and to this website are owned by Kastemize.

Damage to your browsing device
We are diligent in ensuring that this website is free from viruses and other malicious content, however, we cannot guarantee that your use of this website will not cause damage to your browsing device. It is your responsibility to ensure that you protect your device (i.e. with anti-virus software and other tools) to ensure the safety and security of your device.


These terms and conditions are only available in English. Your use of this website acknowledges that you understand and agree with the terms and conditions in their entirety, regardless of your spoken/written language.

Changes to terms of use

We reserve the right to change the terms of use at any time, without notice. By continuing to access this website, you acknowledge that you agree to the most recently updated terms of use.


Account security

As a registered member of this website, you are solely responsible for maintaining the confidentiality of your account ID and password. Kastemize will not be liable should any loss or damage occur as a result of your failure to protect your account.

Product descriptions

All product descriptions contained within this website have been written as accurately as possible. However, do note that there may be variations between the detailed descriptions and the actual products. All products are subject to availability.

Product Images

All product images are taken to be as close as possible to the actual item. However, there will be variation due to customisation/personalisation based on customers' needs. All product images on our website are best viewed with a retina display screen.

Online purchases

By placing an order via this website, you acknowledge that you are at least 16 years old, or have the permission of a parent/caretaker to make this purchase. You also acknowledge that you are authorised to use the credit card you have entered to make the purchase. All orders are subject to availability and delivery limitations. If we are unable to deliver your items to you for any reason, we will give you a full refund on your order.


Accepted modes of payments are Paypal, Mastercard, VISA, Paylah and Paynow.

Our liability

We assure you that any products purchased from this website will be of satisfactory quality and fit. Should you face any issues or concerns, please contact us for professional assistance before further action. 

Due to the nature of the personalised items available at our online store, all products do not come with a warranty of any kind and is not exchangeable or refundable.

All purchases made on this website are final. If you have made an order by mistake and wish to cancel it, contact us immediately.



Local Delivery

All deliveries would be attempted at least once, from the day the Order Shipped email is dispatched to you. As each product is carefully kastemised your way, it will take approximately 1 - 3 working days for order processing and personalisation. Subsequently, it will require an additional 1 - 4 working days for delivery.​​ Delays are expected on peak period such as 11.11 mega sale or Christmas Season.

Customers are highly recommended to opt for Standard Delivery (J&T Express) as tracking services are provided. For urgent orders, customers are strongly recommended to engage express courier as delivery method to ensure a seamless and efficient delivery.

In any event where express courier delivery is unsuccessful, customers are liable for the re-delivery charges. Kastemize will not be responsible for any value lost due to customers' negligence/failure to check for accuracy. 


International Delivery

Please note that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Singapore. We do our best in ensuring quick and smooth deliveries internationally. However, we cannot be responsible for any delays and extra fees which may be applied by customs and duty offices of the recipient’s country.

Customers are responsible in checking their own mailing address. In any event where delivery is unsuccessful due to lack of information or inaccurate address, customers are liable for the re-delivery charges. Kastemize will not be responsible for any value lost due to customers' negligence/failure to check for accuracy. 


Due to the customisable nature of all products sold in, products sold are strictly non-exchangeable and non-refundable. In any rare circumstances of missing products, out of stock or defects, refunds will only be permitted on a case-by-case basis with proper investigations.