If you ever need help with your orders, feel free to drop us an email at hello@kastemize.com.

Ordering

WHAT PAYMENT MODES DO YOU ACCEPT?

We accept payment by VISA, Mastercard, American Express, Paypal and Apple Pay. 

WHEN WILL MY ACCOUNT BE CHARGED?

Your account will be charged immediately after your order has been accepted and processed.

I CHANGED MY MIND! CAN I CANCEL MY ORDER?

Unfortunately, we will not be able to cancel your order once payment has been made and the transaction is underway. However, if you do need help, feel free to drop us an email at hello@kastemize.com.

Shipping

WHERE DO YOU SHIP TO?

As each product is carefully kastemised your way, it will take approximately 1 - 3 working days for order processing and personalisation. Subsequently, it will require an additional 1 - 4 working days for delivery.​​​ Delays are expected on peak period such as 11.11 mega sale or Christmas Season.

All international shipments are registered and trackable.

Please note: Any import duties and taxes that are charged once the parcel has reached the destination country must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you’ve any questions regarding the charges, please contact your local customs. 

CAN I TRACK MY ORDER?

FOR ALL ORDERS

You will receive a tracking number with your shipment notification email.

I HAVE YET TO RECEIVE MY ORDER, WHAT SHOULD I DO?

FOR SINGAPORE ORDERS

Shipping and delivery can be affected during weekends or Public Holidays. Delays are also expected during peak campaigns such as 11.11 Sales or the yearly Christmas Season. For urgent orders, you are highly recommended to opt for Express Courier to schedule a delivery of your preferred date and time slot*.

If you’ve yet to receive your order after 7 business days or more, simply drop us an email at hello@kastemize.com and we’ll do our best to help you.

*Additional charges apply for a rescheduling of express couriers. 

FOR INTERNATIONAL ORDERS

After we have shipped out your order, there might be unforeseen custom checks & delays. If you do not receive your order after 21 days, please contact us at hello@kastemize.com for assistance.

*Additional charges apply for a rescheduling of international shipping. 

Returns

WHAT’S YOUR RETURN/EXCHANGE POLICY?

All purchases made on www.kastemize.com are final and not eligible for return or exchange.

If you have received a defective item, please notify us immediately at hello@kastemize.com.

HELP, I RECEIVED THE WRONG PRODUCT!

If you received a different product from the one you ordered, we’re sorry! Please contact us immediately at hello@kastemize.com and we’ll make sure you get the correct product you ordered.